Terms of service

Last updated 5 October 2026

These terms are an agreement between you (the business or person using autoai) and the operator of autoai.im (“we”). By creating an account you agree to them.

1. The service

autoai lets you create AI chat assistants trained on content you provide, embed them on your websites, and manage the conversations and leads they generate. We may improve and change features over time.

2. Your account

• You must be at least 18 and using autoai for business purposes.
• You’re responsible for your account, your team members’ use of it, and keeping your password secure.

3. Free trial, plans and payment

• New workspaces get a 14-day free trial. No card is needed; when it ends your assistants go offline until you choose a plan.
• Paid plans are billed monthly or yearly in advance through Stripe and renew automatically until cancelled. You can cancel at any time; your plan stays active until the end of the paid period. We don’t refund partial periods except where the law requires.
• If VAT applies, it will be shown at checkout.
• Each plan includes a monthly message allowance and limits on assistants, knowledge pages and seats. When the message allowance runs out, assistants collect visitors’ details instead of answering until the next month or an upgrade.
• We may change prices with at least 30 days’ notice; changes apply from your next renewal.

4. Your content

• You keep ownership of the content you add and the conversations your assistants have. You give us permission to store and process it only to provide the service.
• You must have the right to use any website or file you add. Only add websites you own or are authorised to use.
• You’re responsible for telling your website visitors that they’re chatting with an AI assistant and how their data is used (for example in your privacy notice).

5. Acceptable use

Don’t use autoai to break the law, mislead people, harass anyone, collect sensitive data such as health or payment card details through the chat, send spam, or try to break, overload or reverse-engineer the service. We may suspend assistants or accounts that do.

6. AI answers

Answers are generated by AI from your content. They can occasionally be incomplete or wrong. Review your assistant’s answers, keep your content accurate, and don’t rely on it for legal, medical, financial or other professional advice to your visitors.

7. Availability

We work hard to keep autoai running but don’t guarantee it will be uninterrupted or error-free. We may carry out maintenance from time to time.

8. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can’t be limited by law. Otherwise, we aren’t liable for indirect or consequential loss, or loss of profit, revenue, data or goodwill, and our total liability in any 12-month period is limited to the amount you paid us in that period.

9. Ending the agreement

You can stop using autoai and delete your workspace at any time. We may end or suspend your access if you seriously or repeatedly break these terms, or with 30 days’ notice for any other reason (with a pro-rata refund of prepaid fees).

10. Data protection

Our privacy policy and data processing terms form part of these terms.

11. General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If we update these terms we’ll give notice by email or in the app. Questions? [email protected].